Shipments are arranged through DHL or GLS express service (Italy) and DHL (abroad).
You will receive a tracking number of the shipment shortly after purchase, a link will be provided to check the delivery status of the package.
Please note, couriers are unable leave parcels unattended at your address as a signature may be required.
You can verify all shipping costs in the following:
All information relating to the return of the item are contained in the following:
CAUTION: Please ensure you have carefully read all instructions given before proceeding with the return of the goods, refunds cannot be processed when sent incorrectly.
The customer can return the goods within 14 days from the items delivery. The shipping costs are charged to the purchaser.
OPTARISTON WEB SRL
Via Martiri di Belfiore, 78
00040 Santa Maria delle Mole
Marino Roma ITALY
or at the following email address:
All costs of returning the products shall be borne by the consumer. All items must be returned and received by the Optariston Web Srl intact and in the same condition in which they were received, with the original packaging and any manuals and / or handbooks that are part of the package; Otherwise, we reserve the right not to refund.
Before the return back of the package, the customer must send an email and wait to receive all informations necessary for the return and all necessary documents for the return of the package, or not do it, all costs that will be incurred receive the package, they will be charged to the customer.
The refund will be made in the shortest time possible, and in any event within 30 days of notification of the receipt of the redemption request. Will be deducted from the amount paid by the purchaser the amount paid as a contribution towards the cost of shipment of the goods required and any costs incurred in returning.
FAILURE TO COMMUNICATION WITHIN THE TIME SPECIFIED result in the forfeiture RIGHT OF WITHDRAWAL